Ek998 FAQ — all your
Answers to your questions

No, ek998 allows only one account per person. If multiple accounts are found under the same individual, they will be closed and the balance may be forfeited. Keep your account secure and always use accurate information.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number or email address and a reset code will be sent to you. Use that code to set a new password. If you run into any issues, contact support via live chat.

You can get started on ek998 for casual gaming and small transactions without full KYC verification. However, identity verification may be required for larger withdrawals. This is done to protect your account — your information is never shared with third parties.

Yes, you can update the mobile number or email address on your ek998 account. Go to your account settings or reach out via live chat support. For security purposes, identity verification will be required before any changes take effect.

Yes, on ek998 you can be logged in simultaneously across mobile, tablet, and desktop using the same account. Your balance and game progress sync automatically across all devices.

Yes. If you wish to temporarily suspend or permanently delete your account, submit a request via live chat support. Please withdraw your balance before deletion. A self-exclusion option is also available as part of responsible gaming.

The minimum deposit on ek998 is very low, making it accessible for everyday users. The exact amount may vary by payment method. Check the deposit section of your account or ask support for specifics.

In most cases, deposits are credited to your account instantly. Mobile banking methods like bKash and Nagad typically reflect within 5 minutes. If there is a delay, contact support with your transaction reference number.

ek998 does not charge any additional fees on deposits. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees. There are no hidden charges on ek998's end.

If a deposit fails, first check the balance on your mobile banking account. Make sure your internet connection is stable. If the amount was deducted but has not appeared in your account, contact live chat support with a screenshot of the transaction and the reference number.

Withdrawal limits on ek998 — both minimum and maximum — depend on your chosen payment method and account tier. VIP members generally enjoy higher withdrawal limits. For more details, Withdrawal Page View.

Standard withdrawals do not require additional verification. However, identity verification may be requested for large withdrawal amounts or if suspicious activity is detected on your account. This is done solely for your protection.

No, bonus balance cannot be withdrawn directly. To withdraw from a bonus, you must first meet the specified wagering requirements. Once those conditions are fulfilled, any winnings earned from the bonus become withdrawable. Full terms for each bonus are listed in the Bonus section.

If your withdrawal has been pending for more than 24 hours, contact live chat support. Provide your withdrawal request ID and the amount. Our team will look into it promptly and resolve the issue.

Wagering requirements mean you must place bets totalling a specified multiple of your bonus amount before you can withdraw it. For example, a 5x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 500 in bets. You can fulfill this requirement by playing slots, table games, and more.

A cashback offer refunds a percentage of your net losses over a set period. For example, a weekly 10% cashback means that if you end the week at a loss, 10% of those losses will be credited back to your account. Cashback is usually added automatically.

Yes, ek998 has a referral program. When you refer a friend and they register and make a deposit, you will receive a bonus reward. Your referral link can be found in the Promotions section of your account.

ek998 offers betting on cricket, football, tennis, badminton, kabaddi, hockey, and many other local and international sports. Live betting is also available for major tournaments popular with Bangladeshi fans, including the BPL, IPL, and World Cup.

If you lose connection, ek998's system automatically saves your session. Once you reconnect, you can continue from where you left off. For live betting, any bets placed before the disconnection remain valid. Contact support if you experience any issues.

Yes, all games on ek998 are powered by certified Random Number Generator (RNG) technology. Game providers undergo regular third-party audits to ensure fairness. Live Casino games feature real dealers, making the experience fully transparent.

Yes, all games on ek998 run fully in a mobile browser — no separate app download needed. Both Android and iOS users can enjoy Slots, Live Casino, and Sports Betting without any issues.

Yes, ek998 offers Two-Factor Authentication to enhance your account security. Go to your account settings to enable 2FA. Once active, an additional verification code will be sent to your mobile each time you log in, keeping your account significantly more secure.

If you notice anything unusual in your account, change your password immediately and notify support via live chat. For any suspicious login activity, our team will investigate and, if necessary, temporarily lock your account.

Common issues are typically resolved within minutes via live chat. More complex matters such as withdrawals or identity verification are handled within 24–48 hours. For email inquiries, you can expect a response within 24 hours.

ek998 is committed to responsible gaming. The platform offers deposit limits, session time limits, and a self-exclusion option. This platform is strictly for users aged 18 and above. For more details, Responsible Gaming Visit the page.